Terms & Conditions

REFUND POLICY

This Refund Policy is applicable to purchases made from Instyle Outdoor Living via www.instyleoutdoorliving.com.au.
For purchases made from Instyle Outdoor Living in store, please see the relevant store for details.

Change of Mind
Please choose carefully as refunds are not normally provided due to changed of mind, incorrect selection or if the item was found for a lower price elsewhere. We recommend you carefully preview your orders once added to your shopping cart before proceeding with checkout.

Goods Damaged in Transit
If any goods arrive damaged, please contact your closest Instyle Outdoor Living Store as soon as possible. One of our friendly staff will arrange to have the damaged item returned to the store and a replacement will be dispatched as soon as possible. Should a replacement not be available, you will be entitled to a refund on the item. Damaged goods must be returned in the same condition as when received by you with all original packaging.

Consumer Guarantees
Under the Competition and Consumer Act 2010, as well as a number of other consumer laws specific to each State and Territory, you may have the right to have goods replaced, repaired or to receive a refund where:

the goods are faulty;
the goods are wrongly described;
the goods are different from a sample shown to you; and/or
the goods do not do what they are supposed to do.

These consumer guarantees apply to all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer. Please also refer to our website for more specific conditions related to your purchase.

Any expense incurred for returning the original product to a relevant store will be at the cost of Instyle Outdoor Living, where it is deemed the goods have breached a consumer guarantee. Upon examination of the goods returned, if they are found to not be in breach of the consumer guarantees, you will be charged a fee for the return cost, examination of the goods, and any costs incurred to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not due to misuse.
Consumer Guarantees do not apply where the goods became unacceptable due to fair wear and tear, misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.

Refunds
Should a refund be required, funds will be issued at the discretion of the relevant Instyle Outdoor Living store via cheque or PayPal. Refunds will normally be processed within seven (7) days.

Contact
Where you have an issue relating to your order, please immediately contact the relevant Instyle Outdoor Living Store that supplied the goods to you. Please have your invoice number on hand, along with the specifics of your order.

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

SHIPPING TERMS AND CONDITIONS

Local and interstate freight charges:

Please note our delivery charges and/or FREE delivery promotions will be subject to the following:

Deliveries with special requirements or extraordinary circumstances will be quoted accordingly. Please contact us in these situations for a more detailed quote.
International shipping charges, where they apply, shall be quoted on an individual, sale by sale basis.

General shipping terms and conditions:

Instyle Outdoor Living are happy to freight your purchase anywhere Australia wide and overseas.

All deliveries are quoted or provided free on a door to door basis, however please understand that our contractors are employed to deliver your furniture, and not place, unwrap, nor assemble it.

Please advise of these requirements, if any, beforehand and we would be only too pleased to accommodate, where possible, and apply the appropriate charges due accordingly to our contractors.

Please advise if there are any specific access issues or requirements, eg., multi-level apartment situations requiring lift access, stairs, narrow corridors or walkways, rear access etc.

Please note additional charges may apply.

Our staff will be pleased to contact you within 24 hours of any purchase to confirm your delivery details and to arrange a suitable day and time for delivery. At this point, it is important to generally ascertain the specific needs and possible surcharges that may need to be applied upon delivery, so that every purchase is concluded in a fair and fuss free manner.

Generally, our delivery contractors provide a 4 hour window on the day of your delivery.

If you are not home to receive the goods, they may need to return your goods to the store and another delivery will be arranged at an additional charge.

Changes to your delivery are acceptable with a minimum of 48 hours notice required. Short notice may incur additional charges.

You are welcome to arrange a pick up of your purchase during business hours Monday – Friday only, and Saturdays by arrangement only as our warehouse is generally closed over the Weekends.

Please note all goods are pre-checked and leave in perfect condition. We use only quality  sub contracted carriers, however, if there are quality issues and/or damage in transit please notify one of our stores directly within 5 business days of receiving goods to register your claim. At all times, we operate in good faith and trust you will also accept our terms and conditions throughout on the same basis.

Ultimately,  we aim to make your purchase and delivery of goods a simple and pleasant experience at all times.

Your satisfaction is our No.1 priority and remember, we offer a “7 day,  100% money back satisfaction guarantee” on all purchases.